Social Media Monitoring

The Social Media Monitor service tracks Twitter, Facebook, YouTube, LinkedIn, and other platforms in real-time—bringing you the latest posts, videos, and user-generated content relevant to your business, organisation, brand, or sector.

Why Social Media Monitoring

Social media is now the fastest source of news, public sentiment, and emerging issues. From politics to markets, events often unfold first on social platforms. This service ensures you never miss critical developments—delivered in one place, without noise.

What Problem Does It Solve?

Missed alerts and late responses to important social media content
Wasted time manually searching multiple platforms
Risk of not spotting reputational threats or opportunities
Inability to track competitors, stakeholders, or trending themes efficiently

Who Is It For?

Corporate Communications
teams
Monitoring and Intelligence
agencies
PR and Media Relations
consultancies
Government Departments
tracking public sentiment or news
Brand and Marketing Managers

Key Benefits

✅Real-Time Visibility
Get alerts and reports as they happen
✅Custom Topics
Monitor only the themes that matter to you
✅Multimedia Coverage
Includes text, audio, video, and graphic posts
✅Early Morning Reports
Curated summaries available from 5:00 AM, seven days a week
✅Unlimited Recipients
Your entire team can receive reports without restrictions

Use Cases

A PR agency tracks every mention of their client’s name across social platforms to manage risk and respond quickly.
A government department analyses public reactions to policy changes using Twitter and YouTube data.
A corporate brand monitors competitors’ campaigns, influencer posts, and emerging public discourse to refine its digital strategy.

How It Works

Select your key topics, brand names, or keywords
Our system monitors content across major social platforms
Posts are filtered and organised by relevance and topic
You receive reports by email and on a secure online portal
Export options are available in PDF or spreadsheet formats

Features

Comprehensive Platform Coverage
Includes Twitter, Facebook, YouTube, LinkedIn, and more—monitoring both mainstream and independent voices
Content Types
Access to posts that include text, audio clips, videos, and infographics
Real-Time Monitoring
Automated tracking with optional human-curated reports for deeper insights
Custom Topic Creation
Tailor your tracking to include your organisation, brands, competitors, or customers
Secure Delivery
Reports delivered by email and on a password-protected website

Frequently Asked Questions


1. Can I choose only Twitter or only YouTube?
Yes. You can select specific platforms to monitor based on your needs.

2. Does it include user-generated content?
Absolutely. We include posts by the general public, influencers, and independent journalists.

3. How do I receive the reports?
Reports are delivered to your email and accessible via a secure, password-protected portal.

4. When are the reports available?
Manually curated summaries are available from 5:00 AM every day, including weekends.

5. Can multiple users access the service?
Yes. There is no limit on the number of recipients—your full team can be onboarded.

Getting Started

Don’t leave your social media monitoring to chance. Stay informed, prepared, and ahead of the narrative—across all platforms.

Get in touch for a demo or to activate your subscription today.

Fill out the short contact form below or choose another convenient way to reach us. Our team is here to listen, answer your questions, and help you get compliant — fast.

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