E‑Commerce, Delivery Firms, and Payment Gateways
Track customer issues, regulatory shifts, PR crises, and competitor actions across India’s fragmented media in 22 languages—covering digital commerce, logistics, and payments.
Who Is It For?
(B2C, B2B, D2C)
(food, groceries, parcels)
Industry Overview
India’s digital commerce sector is fast-growing—but also heavily regulated and sensitive to public sentiment. Highlights:
To operate smoothly, brands must track everything from RBI circulars to Facebook group sentiment to local delivery disruptions.
Common Challenges
: Feedback appears in Tamil, Bengali, or Marathi outlets
: Delayed PR reaction to viral issues
: Hard to unify traditional and social media inputs
: Sudden rules from RBI or MeitY disrupt operations
: Campaigns in Tier 2/3 cities go unnoticed
Our Solutions
Multilingual Media Monitoring
Track 600+ sources including print, TV, social media, and regional outlets.
Reputation Risk Alerts
Detect viral complaints or negative stories early.
Regulatory and Legal Intelligence
Monitor RBI guidelines, FSSAI orders, and state digital policies.
Unified Dashboard
One view for news, sentiment, influencer commentary, and compliance signals.
Competitor and Partner Tracking
Benchmark launches, campaigns, and controversies by geography or product line.
Services for E‑Commerce & Payments
24x7 News and Social Media Monitoring
Real-time tracking of content related to your brand, product, and sector.
Customer Sentiment and Crisis Detection
AI-powered alerts on complaint spikes, negative mentions, or influencer impact.
Regulatory Watch
Track changes in RBI, NPCI, MeitY, FSSAI policies or circulars.
Multilingual Translation and Summarisation
Regional-language content delivered in English, by issue or theme.
Competitive Intelligence
Measure media presence and messaging across cities, media types, and languages.
Custom Trend and Theme Reports
Identify risks, demands, and emerging narratives relevant to your business.
Real-World Use Cases
PR Crisis in Tamil Nadu
A delivery firm detects a viral customer video in Tamil before national media picks it up—allowing for timely damage control.
Regulatory Alert for UPI Players
A payment gateway receives instant alert when a regional Hindi daily reports RBI’s draft changes to interchange fees.
Campaign Tracking in Gujarat
A D2C brand finds regional media coverage of a competitor’s billboard rollout and adjusts its own campaign strategy.
Integrations / Compliance
Integrates With:
CRMs (Salesforce, Zoho)
Helpdesks (Zendesk, Freshdesk)
Marketing stacks (HubSpot, Mailchimp)
Compliance tools and risk dashboards
Covers Monitoring For:
RBI, MeitY, NPCI, SEBI, FSSAI, DPIIT notifications
Regional regulators and grievance forums
Consumer protection updates and litigation
Frequently Asked Questions
Can I monitor regional issues about delivery complaints or outages?
Yes, across local media, customer forums, and social posts in multiple languages.
Will I get alerts for PR risks or social media crises?
Yes. We provide real-time alerts when sentiment drops or negative content trends.
Can you detect stories in Hindi or Tamil and send in English?
Yes. You’ll receive translated summaries or full articles, depending on your needs.
Is regulatory monitoring included?
Absolutely. We track key bodies like RBI, MeitY, FSSAI, NPCI, and more.
How quickly will alerts be delivered?
Within minutes of detection across major sources.
Can you benchmark competitor media visibility?
Yes. Compare sentiment, volume, and theme-level analysis by region or topic.
Getting Started
Don’t miss signals that shape your growth, reputation, or compliance.
With Press Monitor, stay ahead of news, sentiment, and regulation—across India’s fragmented, fast-moving digital commerce landscape.
Real-time intelligence. Multilingual insights. Competitive clarity.
Contact Us
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