Telecom & Internet Service Providers
Real-Time Insights Across India’s Complex Telecom Landscape. Press Monitor empowers mobile, broadband, and internet service providers with actionable intelligence—helping protect brand reputation, monitor regulations, and respond to fast-changing customer sentiment.
Who Is It For?
Problems We Solve
Industry Overview
India is home to one of the world’s largest and most dynamic telecom ecosystems:
Common Challenges
Sentiment Blind Spots
Complaints and dissatisfaction surface in non-English forums and local news
Regulatory Uncertainty
TRAI, DoT, and state-level updates appear rapidly, often without direct notification
Fragmented Coverage
Telecom news spreads across print, digital, TV, and social in 22 languages
Crisis Signal Delay
Negative hashtags or media storms can escalate in hours without early alerts
Competitive Activity Gaps
Rivals promote offers or infrastructure rollouts in local markets unnoticed
Our Solutions
Customer Sentiment Monitoring
Track social and local media for service complaints, billing issues, or viral feedback
Policy & Licensing Updates
Real-time alerts from TRAI, DoT, PMG, and state telecom departments
Multilingual Content Tracking
Monitor news and commentary in all 22 official languages with translations
Crisis Detection & Response
Early alerts for coverage spikes, incident mentions, or viral backlash
Competitor Intelligence
Analyse brand share of voice, pricing changes, regional campaigns, and sentiment
Services for This Sector
24/7 Telecom Media Monitoring
Nationwide tracking of customer, policy, and competitor news in real time
Crisis Alerts & Risk Signals
Immediate flags for network outages, backlash, or critical coverage
Regulatory Intelligence Tools
Stay ahead of TRAI rulings, DoT tenders, or telecom law updates
Customer Sentiment Analytics
Understand perception by region, language, and service line
Competitor Monitoring & Reporting
Benchmark your visibility and narrative against rivals
Translation & Localisation Support
English summaries or full translations of critical news from any state
API & CRM Integrations
Feed insights directly into internal dashboards and response workflows
Real-World Use Cases
Use Case 1: Network Outage Containment
A telco receives regional alerts about downtime and activates a rapid response—reducing escalation.
Use Case 2: Proactive Policy Engagement
An ISP tracks upcoming spectrum allocation news and adapts its bidding strategy in time.
Use Case 3: Launch Feedback Optimisation
A mobile operator tunes messaging after monitoring real-time sentiment on a new prepaid plan in different states.
Integrations / Compliance
Compliant With
TRAI and DoT reporting protocols
PMG (Project Monitoring Group) frameworks
Disclosure and advertising compliance norms
Integrates With
CRM (Salesforce, Zoho), BI (Power BI, Tableau), and support tools (Zendesk, Freshdesk)
Messaging platforms (Slack, Teams, WhatsApp)
Internal dashboards and alerting systems via APIs or Zapier
Frequently Asked Questions
Can you track social and regional press in multiple languages?
Yes, we cover 22 official Indian languages across platforms like Twitter, Facebook, forums, and local news.
What type of regulatory updates do you track?
We track TRAI circulars, DoT press releases, state department updates, and policy debates.
Are insights translated?
Yes, summaries and full-text translations are provided for critical content.
Can I monitor sentiment about pricing or plan feedback?
Yes. We track user sentiment across geographies, with trend graphs and keyword analytics.
Does it support regional operations too?
Yes. Filters and dashboards can be customised by zone, city, language, or network.
Can this integrate into our compliance or customer systems?
Yes. Our APIs connect with your CRM, alerts, dashboards, and support workflows.
Getting Started
Turn Signals Into Strategy with Press Monitor
In a market where perception, policy, and performance shift daily, media intelligence is critical.
Let Press Monitor help you protect your telecom brand, adapt to regulation, and outpace the competition.
Power smarter decisions with visibility across India’s media spectrum.
Contact Us
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